Refund Policy


** As of April 2nd, ALL RETURNS have been put on pause due to Covid-19. Our return policy will be put back in place on a later date. Thanks House Of Sherna**

Here at House Of Sherna our biggest goal is to serve our customers and maintain you as loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!


Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receiving of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

  • Anything purchased at discounted price is FINAL SALE and is not eligible for exchange or store credit
  • Returned items must remain un-washed and unworn.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Customer is responsible for shipping fees to send the order back to our store
  • House Of Sherna reserves the right to refuse any exchange that does not meet our requirements including any  signs of wear and any smell of fragrance or smoke

Non-returnable items include, but not limited to: white items, sale products, discounted products, under garments of any kind, body suits, leggings, swimwear

Once package is received and processed please allow 5-7 business days for store credit or e-gift card